5u spin Privacy Policy: How We Handle Your information
At 5u spin, we collect only the account data we need to operate your sessions, process transactions through Coins. ph, InstaPay and Bank Transfer, and keep your wallet records accurate. This policy explains what we collect, why we collect it, and the choices available to you — available where local law and eligible regions permit.
Account data handled with care
Coins. ph, InstaPay and Bank Transfer context
Your rights clearly stated
Philippines-region scope
POLICY SCOPE EXPLAINED
What This Policy Covers at 5u spin
This policy applies to personal information you provide when you open an account with 5u spin, complete identity verification, and carry out transactions. The data we collect falls into three broad categories: account identification details such as your name and contact address; transaction records linked to payment rails including Coins. ph, InstaPay and Bank Transfer; and session data generated when you browse the lobby or interact with account settings. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those processors require to complete a transaction — nothing beyond that moves across. Where we work with game content studios, those studios receive no personal account data; they supply game content only. Access to your account data within our systems is restricted to staff whose role requires it. We keep records for as long as your account remains active and for a period afterward as required by applicable regulations in eligible regions. If your account is closed, your data is retained only for the duration required under those applicable rules, then removed from active systems. The current retention period applicable to your account is shown in your account dashboard after login. This policy may be updated periodically; the version in effect is the one published at 5u spin/privacy-policy/ on the date you access it.
Coins. ph transaction records
InstaPay payment context
Bank Transfer account data
Account identification details
Session activity records
INSIDE AND OUTSIDE
Where This Policy Applies and Where It Does Not
Not every part of your experience falls under this policy in the same way. Understanding the boundary helps you know exactly what protections apply to each part of your account activity and what falls outside our direct control.
Account Access
Login credentials, email address and identity verification data you submit directly to 5u spin fall fully under this policy. We control how that data is stored, who can view it and how long it is kept. Your account dashboard reflects the current state of your stored details.
Transactions
When you move funds through Coins. ph, InstaPay or Bank Transfer, the transaction record on our side is covered here. The payment processor on their side operates under their own privacy terms. We receive only the confirmation data needed to credit or debit your wallet.
Site Content
Game content delivered by studios such as Microgaming, Spadegaming, Bigtime Gaming and CQ9 is governed by those studios' own data practices for the game session layer. We do not pass your personal account details to studios; they see only session tokens necessary to run the game.
Third-Party Services
Links or integrations that take you away from 5u spin are outside this policy's coverage. If you follow a link to an external site or service, that destination's own privacy terms govern how your data is handled there. We cannot control or represent those terms.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Personal Data
You have concrete actions available to you under this policy — not just abstract rights. If you want to see what personal data we hold against your account, you can submit a data access request through the support channel listed at the end of this page. We aim to respond within the period required by applicable rules in your eligible region. If any detail on your account is incorrect — your name, contact address or linked payment reference — you can update it directly in your account settings page after login. For fields that are locked for security reasons, raise a correction request via the support path below and provide the accurate details. If you believe data has been handled in a way that does not match this policy, you have the right to raise that concern with us first. We treat every such report as a formal privacy query and track it through to resolution. You also have the right to request deletion of your account data, subject to retention obligations under applicable regulations.
Review Your Records
Submit a data access request through the support channel to receive a summary of the personal information held on your account. The response follows the timeline required under applicable rules for eligible regions.
Correct Account Details
Open your account settings after login to update editable fields. For locked fields such as your registered name, submit a correction request with the accurate details and we will process it through our verification steps.
Raise a Privacy Question
If any part of this policy is unclear or you believe your data was handled incorrectly, contact us via the privacy support path listed in the Support section below. We log every privacy query and follow it through.
Request Data Deletion
You can request that we delete your personal data. We will action this where applicable regulations permit, retaining only what is required by law for the applicable period. The request is made through the same support contact path.
REACH OUR TEAM
How to Contact 5u spin About This Privacy Policy
If you have a question about your data, a correction to request, or a concern about how this policy has been applied to your account, use any of the contact paths below. Privacy queries are handled separately from general account support so your concern reaches the right person.
Email Privacy Support
Send your privacy query or data access request to our support email. Include your registered account address so we can locate your records. We respond within the period required by applicable rules.
Live Chat on Site
Open the live chat widget on 5u spin and tell the agent your query is a privacy matter. The agent will escalate it to the correct team and confirm the reference number for your request.
Account Dashboard Request
For corrections to account details, log in and head to your account settings. The current state of your stored information is shown there after login. Use the edit fields or the in-dashboard support link for locked fields.
DATA HANDLING PRACTICE
How 5u spin Manages Data, Cookies and Account Security
We apply standard access controls and encryption practices to data stored on our platform. Account sessions use token-based authentication; your login credentials are never stored in plain text. The current security state of your account is visible in the security section of your account dashboard after login.
Cookies and Session Data
We use cookies to maintain your login session and to remember lobby preferences between visits. No cookie we set is used to track you across unrelated websites. You can clear cookies through your browser settings at any time; doing so will log you out of your current session.
Retention and Deletion
Account data is kept for as long as your account is active and for the period required by applicable rules after closure. Once that period passes, data is removed from active systems. The applicable retention period for your account is shown in your account dashboard after login.
Payment Data Scope
Transaction references linked to Coins. ph, InstaPay and Bank Transfer are held in your wallet history. We store only the confirmation data needed to maintain accurate records. Full payment credentials are never stored on our platform; they remain with the respective payment processor.
Policy Change Notification
When this policy changes in a material way, we notify you via the email address registered to your account before the change takes effect. The version currently in force is always the one published at 5u spin/privacy-policy/ on the date you access it.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Data and This Policy
These are the questions we receive most often about how 5u spin handles personal data. If your question is not covered here, use the support contact paths in the section above.
What personal information does 5u spin collect when I open an account?
We collect the details you submit during registration — typically your name, contact email and the payment reference you link to your wallet. Transaction records from Coins. ph, InstaPay and Bank Transfer are logged in your account history. We do not collect information beyond what is needed to operate your account.
Does 5u spin share my data with game studios like Microgaming or CQ9?
No personal account data is passed to game studios. Studios such as Microgaming, Spadegaming, Bigtime Gaming and CQ9 receive only anonymous session tokens that allow the game to run. Your name, contact details and wallet information stay within our account systems and are never sent to them.
How do I see what data 5u spin holds on my account?
Submit a data access request through our support email or live chat, and include your registered account address. We will return a summary of the personal information held. The editable fields in your account settings after login also show your current stored details directly.
Can I correct wrong information on my account?
Yes. Log in and open your account settings to edit fields that are available for self-service changes. For fields locked for verification reasons, contact us through the live chat or support email and provide the correct details. We process correction requests through our standard verification steps.
How does 5u spin use cookies and can I turn them off?
Cookies maintain your login session and remember lobby preferences. We do not use them to track activity on unrelated sites. You can clear or block cookies through your browser settings. Note that clearing them will end your current logged-in session and you will need to log in again.
How long does 5u spin keep my data after I close my account?
After account closure, data is retained for the period required under applicable regulations in eligible regions. Once that period expires, it is removed from active systems. The specific retention period applicable to your account is shown in your account dashboard after login, and you can also ask about it via our support contact.
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